PRIVACY POLICY

Nandavan (“Nandavan”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data and information you provide when you visit or use our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

By using our website or purchasing our products, you acknowledge that you have read this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with Nandavan, we may collect the following information:

A. Information you provide to us

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• Order and purchase details

• Information provided when contacting customer support

• Information necessary to process returns, refunds, exchanges or complaints

We collect only information that is reasonably necessary for the relevant purpose.

B. Payment information

Payments may be processed through third-party payment service providers.

We may receive limited payment-related information, such as payment status, transaction reference, payment method, or other information necessary to confirm and process your transaction.

Unless expressly stated otherwise, Nandavan does not intend to store your complete debit card, credit card, UPI PIN, banking password, or other authentication credentials on our servers.

Payment information may be processed directly by the applicable payment service provider according to its own privacy policy and security practices.

C. Information collected automatically

When you visit our website, certain technical information may be collected automatically, which may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Approximate usage and interaction information

• Date and time of visits

• Referring website or source

• Cookies and similar technologies

We use this information primarily to operate, secure, maintain and improve our website and services.

2. HOW WE USE YOUR INFORMATION

We may process your personal data for legitimate and necessary purposes, including:

• Processing and fulfilling orders

• Arranging delivery and shipment

• Processing payments and refunds

• Providing customer support

• Communicating order confirmations, shipping updates and service-related messages

• Handling returns, exchanges and complaints

• Preventing fraud, misuse and unauthorized transactions

• Maintaining and securing our website

• Improving our products, website and customer experience

• Understanding website usage and performance

• Sending promotional communications where permitted and, where required, based on your consent

• Complying with applicable legal, tax, accounting and regulatory requirements

• Establishing, exercising or defending legal claims and protecting our rights

We will not use personal data for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances and applicable law, Nandavan may process personal data:

• With your consent;

• To provide products or services requested by you;

• To perform or take steps necessary in connection with a transaction;

• To comply with applicable legal obligations;

• For legitimate and lawful business purposes permitted under applicable law; or

• For other purposes permitted by applicable law.

Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Keep the website functioning properly;

• Remember preferences;

• Maintain shopping cart or session information;

• Understand website traffic and usage;

• Improve website performance; and

• Support relevant marketing or analytics activities, where applicable.

You can control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

Where applicable, cookies or similar technologies used for non-essential purposes may be subject to your consent choices.

5. HOW WE SHARE PERSONAL DATA

We do not sell your personal data as a commodity.

We may share or disclose personal data where reasonably necessary to operate our business and provide our services, including with:

• Payment processors and payment service providers;

• Courier, logistics and delivery partners;

• Website hosting, infrastructure and technical service providers;

• Customer support and communication service providers;

• Analytics or marketing service providers, where applicable;

• Professional advisers, auditors or service providers;

• Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law; and

• Other service providers or parties where necessary for legitimate business purposes or as otherwise permitted by applicable law.

Third-party service providers may process personal data on our behalf and may be subject to contractual, legal or other obligations concerning the handling of such data.

6. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, misuse or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take the steps required by applicable law.

7. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions;

• Provide services and customer support;

• Maintain business and transaction records;

• Meet tax, accounting and legal obligations;

• Resolve disputes and enforce agreements; and

• Prevent fraud or misuse.

When personal data is no longer required for a lawful purpose, we will take reasonable steps to delete, anonymize or otherwise dispose of it in accordance with applicable law and our retention practices.

8. YOUR RIGHTS

Subject to applicable law and any conditions or exceptions provided by law, you may have rights concerning your personal data, including the right to:

• Request information about the personal data we process;

• Request correction or updating of inaccurate or incomplete personal data;

• Request deletion of personal data where legally applicable;

• Withdraw consent where processing is based on consent;

• Request information regarding the processing of your personal data; and

• Raise a grievance or complaint regarding the handling of your personal data.

Requests may be made using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorized requests.

9. WITHDRAWAL OF CONSENT

Where we rely on your consent to process personal data, you may withdraw that consent by contacting us using the details below or through an available consent-management mechanism.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that certain information may continue to be processed where such processing is required or permitted by applicable law or is necessary for purposes such as completing a transaction, maintaining legally required records, resolving disputes or preventing fraud.

10. CHILDREN’S DATA

Our website and products are not intentionally directed toward children in circumstances where parental consent or other protections are required under applicable law.

We do not knowingly seek to collect personal data from children in violation of applicable law.

If you believe that a child has provided personal data to us without the required authorization, please contact us so that we can take appropriate action.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms, analytics services, advertising services, shipping providers or other third-party services.

Those third parties may have their own privacy policies and terms.

Nandavan is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of relevant third parties before providing information to them.

12. INTERNATIONAL DATA TRANSFERS

Some of our technology, hosting, payment, analytics, communication or other service providers may process personal data outside India.

Where personal data is transferred or processed outside India, we will do so in accordance with applicable law and any requirements or restrictions applicable to such transfer.

13. GRIEVANCES AND PRIVACY REQUESTS

If you have a question, privacy request, concern or complaint regarding the processing of your personal data, you may contact us at:

Email: care@nandavan.in

Business: Nandavan
Location: Uttam Nagar, New Delhi, India

We will review and respond to privacy-related requests in accordance with applicable law.

Where a specific law provides a prescribed mechanism or timeline for a request or grievance, that mechanism and timeline will apply.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

15. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the laws applicable in India, including applicable data protection, information technology and consumer protection laws.

Nothing in this Privacy Policy is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.

16. CONTACT US

For questions, privacy requests or concerns regarding this Privacy Policy, please contact:

Nandavan
Uttam Nagar, New Delhi, India
Email: care@nandavan.in

Last updated: August 2026